Refund Policy

1. Cancellations

  • More than 48 hours before rental: Full refund.

  • 24–48 hours before rental: 50% refund.

  • Less than 24 hours before rental or no-shows: No refund.

2. Weather Conditions

We operate in most weather conditions. If we cancel due to extreme weather, you will receive a full refund or may reschedule at no extra cost.

3. Custom Events & Packages

For personalized arrangements or large group bookings (10+), cancellation terms may vary and will be outlined in your confirmation email.

4. Refund Process

Approved refunds are processed within 7–10 business days to the original payment method.